Do I need a prescription, script, or physician's referral?
A prescription or referral for physical therapy is not required for you to be seen in our practice; you can call us to make an appointment right now. If you have Medicare, we do need to have a current doctor on file, but you do not need to have been seen by your doctor for the current injury/concern.
Having quick or immediate access to your physical therapist can often be the difference between your condition being acute or temporary and chronic.
You do not need to wait a week or more to be seen in our office. Often we have appointments available within 1-2 business days.
We encourage you to call us immediately if you experience an injury, have a problem you want us to help you solve, an upcoming activity you’re concerned you won’t be able to do or…
​you have decided you no longer want to deal with the pain or are tired of waiting for it to finally go away.
What can I expect from my visit?
Every one of our patients is treated as a unique individual. We address your whole body, not just the part that hurts or is injured. Our goal is to understand exactly what is going on, the root cause of the problem and why it’s important to you for us to help you solve the issue. You will be prescribed a specific treatment plan which is designed to address the problems responsible for your pain and symptoms and help you return to an active life as soon as possible.
Physical Therapy is not a “quick fix” and you should expect to put in some work, however many people do feel relief within their 1st few visits. Most people experience a change or significant difference within 3 to 5 treatments and we typically have work to do even once your pain and symptoms have subsided because our goal is to help you become stronger and more resilient to this ever happening again.
The first visit is a one on one appointment with your therapist to assess in depth what is going on. After hearing your explanation of what/where/when it happened, the therapist will assess your motion and strength, and have you perform specific movements to determine the root cause. You’ll then be given a full description of what’s going on, and what to do going forward to get you back to 100%. After all your questions are answered the therapist may do some manual techniques to get you feeling relief ASAP, and direct you in 2-3 exercises for you to do at home each day. We like to keep it simple for your home exercises because we know how overwhelming a whole list can be.
It is impossible to predict the exact number of visits you will need as everyone’s individual challenges are unique. Our typical patient is seen for 2 visits a week, and we’ll know more specifically about how many weeks once we see you in the clinic.
Every patient is taught how to treat themselves at home using self-treatment techniques, activity modification strategies and corrective exercise. You will receive a personalized treatment program for treatment and long term prevention of your condition so you can stay fit, healthy, and mobile without needing more pain medications, injections or surgery.
What should I wear?
For physical therapy patients, it is important to have access to, examine, palpate and treat your body, muscles and tissues directly. Please bring with you a pair of loose comfortable shorts or pants and a top that does not restrict your movement and is not very bulky (i.e. turtlenecks, hoodies, and button up collared shirts are often difficult to visualize motion or move freely in).
Where are you located?
Our clinic is located at 460 N Switzer Canyon Dr., Suite 400, Flagstaff, AZ 86001
Where can I park?
We do have a parking lot with spaces in the front and to the side of the building. If the lot is full, there is an additional parking lot to the north just past the small apartment complex that is next to our building.
What insurances do you take?
At Proof Physical Therapy and Performance, we take most insurances in order to serve a wide variety of patients. The list is being updated frequently, so check back or call if you have any questions. Many insurance plans have out of network benefits, also. We can accept payment in the form of credit card, HSA, or cash.Â
What is my co-pay/co-insurance cost?
Each insurance plan has a different set of benefits for it’s providers. This means that your co-pay or co-insurance depends on which plan you have. We are usually able to look this information up for you. Even if you have a co-worker who has the same insurance company, your cost of care may be different due to different deductible amounts, different plans chosen, etc. We strive to be as upfront as possible regarding your cost and welcome any questions you may have.
What is a deductible?
 A deductible is the amount you pay for covered health care services before your insurance plan starts to pay. With a $2,000 deductible, for example, you pay the first $2,000 of covered services yourself. After you pay your deductible, you usually pay only a copayment or coinsurance for covered services.
Who can I contact for information about my insurance?
The best place to call is your insurance company for questions regarding your benefits. Many insurance companies have websites where you can check your benefits as well. The information can be found on the back of your card, usually. If you call and get information that you don’t understand, feel free to call us and we can help.
What is your financial policy?
At Proof Physical Therapy and Performance we put our patients first. We recognize that insurance can be a confusing situation and are glad to help our patients understand it as much as possible so they can focus on getting great care, instead of worrying about finances. It is our policy to collect payment at each visit. We will also keep the patient updated about insurance progress or changes when the information becomes available to us. If there is a discrepancy or a question about the billing, insurance, or anything relating to these you are more than welcome to address these with one of our staff.